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Overseas Technical Support

Overseas technical support — conceptual recruitment illustration

Job Responsibilities

1.Manage pre-sales follow-up and after-sales issue analysis for overseas customers; follow up on quality issues and provide technical solutions or configuration recommendations. 2.Deliver pre-sales and after-sales training to overseas customers and engineers; contribute to technical documentation, operation manuals, training materials, and video tutorials. 3.Provide online or on-site construction guidance for overseas projects, including installation, commissioning, and system configuration. 4.Support sales in product demonstrations, technical presentations, and customer technical inquiries.

Job Requirements

1.Bachelor's degree or above in Communication, Electronics, Computer Science, or related fields; fresh graduates welcome; relevant internship experience and fluent spoken English preferred. 2.Able to communicate in English with overseas customers; experience in electronic information, commercial display, or smart retail equipment is a plus. 3.Strong communication and coordination skills; able to independently handle customer relationships and order-related matters. 4.Responsible, able to work under pressure, and a strong team player.

Benefits

1.Social insurance and housing fund 2.Annual health checkup 3.Regular team-building activities and holiday events 4.Unlimited office snacks and afternoon tea 5.Birthday benefits

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